Account deletion
Last updated 13 October 2026
You can delete your RouteMap account from inside the app in a few taps, or by asking us. Both are described here. Neither needs a reason.
Delete your account in the app
- Open Settings.
- Scroll to the account section and tap Delete account.
- Confirm. The app deletes your account, your Strava link and all data on our servers, including your cloud backup and any GPX routes you imported, then returns to the sign-in screen as if freshly installed.
This cannot be undone. Imported GPX routes are deleted too, so export any you want to keep first. If you only want to remove Strava and keep your account, useDisconnect Strava in Settings instead: it deletes your Strava data from our servers and your phone straight away, and keeps your account and imported routes.
Or ask us
If you no longer have the app installed, or cannot sign in, send us a request from the email address the account is registered under, with the subject line "Delete my RouteMapaccount". We reply to that address to confirm it is really you, then delete the account. Using the registered address is how we check the request is yours; we cannot act on a request from a different address. If you signed up with Strava, Google or Apple and are not sure which email that is, tell us your Strava athlete name instead.
Send the request by email at support@mandooist.com.
What gets deleted
- Your sign-in: email address and password hash, or the Google, Apple or Strava identifier.
- Your Strava connection and the stored Strava tokens.
- Every activity we synced from Strava, your sync history, and any activities waiting in the temporary import cache.
- Your cloud backup, including the GPX routes you imported and the record of ones you deleted.
- Your favourites, colour choices and other settings kept on the server.
- Your feedback messages, if you sent any.
Deletion is immediate for the live database and completes within 30 days for backups. After that we hold nothing tied to your account. Purchase records stay with Apple, Google and RevenueCat under their own policies; VIP is tied to your store account and can be restored if you sign up again.
Deleting the account also revokes RouteMap's access to your Strava account. You can check in Strava under Settings, then My Apps, and remove RouteMap there if it is still listed.
What stays on your phone
When the account is deleted in the app, the app also deletes the Strava activities and imported GPX routes it stored on that phone, and uninstalling removes the rest. A request by email can't reach your phone, so delete or uninstall the app there too. Map images you saved to your photo library are yours and stay where you put them.