Support
Need help with RouteMap? Most questions are answered below. If yours is not, email us. We aim to reply within two business days.
Get in touch
You can reach us by email at support@mandooist.com.
Include your app version (shown at the bottom of Settings) and a short description of what happened, and we can usually sort it out in one reply.
Connecting Strava
How do I connect Strava?
Sign in to RouteMap, then tap Continue with Strava, or open Settings and tap Connect Strava. We ask Strava for read-only access to your activities so we can draw them on the map. We never post to Strava or change anything in your Strava account.
How do I disconnect Strava?
Open Settings, then Strava, then Disconnect Strava. That unlinks Strava from your RouteMap account and clears the cached activities on your phone. Your Strava data is not affected, and your RouteMap account stays until you delete it. You can also revoke RouteMap from your Strava settings at any time; the app notices and clears the map.
Activities on the map
Why do I not see all my activities?
Free accounts show roughly the last 12 months of activities. VIP unlocks your full Strava history. After connecting, allow a few minutes for the first sync to finish.
Only activities with a GPS track appear as lines. Treadmill runs, indoor rides and manual entries have no route to draw, so they are counted in your stats but not on the map.
I bought VIP. Where is my older history?
Older activities import in the background in parts, so a very large history does not hit Strava's limits all at once. The paywall screen shows the progress. If you would rather have it all now, the Strava section of Settings has an Import my full history nowoption, best on Wi-Fi.
A new activity is not showing up.
Strava tells us about new activities shortly after you save them. If one is missing, open Settings and tap Refresh Strava data. Only activities with a GPS track can be drawn.
VIP
How do I manage or cancel VIP?
Purchases are handled by the Apple App Store or Google Play. Manage or cancel an Annual subscription in your device's subscription settings. RouteMap never sees your payment card details.
I reinstalled the app and lost VIP.
Sign in with the same account, then open Settings and tap Restore Purchase. VIP is tied to your store account, so it comes back.
Exports and sharing
How do I save or share a map image?
Tap the export button, choose landscape or portrait, frame the map with a pinch and drag, and toggle the details you want printed. Then Save to your photo library orShare to any app. VIP removes the watermark and can hide every label for a map-only image.
Can I get my routes out as GPX?
Yes. Any activity's detail sheet has Download GPX, and you can upload GPX files from elsewhere to see them on the same map.
Your data
How is my data used?
RouteMap uses your Strava activity data only to draw routes on your map and compute your stats. The Privacy Policy has the full detail.
How do I delete my account?
Open Settings and tap Delete account. TheAccount deletion page describes exactly what is removed, and how to ask us if you can no longer sign in.
Reporting a bug
Email us with as much of this as you can:
- Your device model and OS version.
- The RouteMap version, shown at the bottom of Settings.
- What you expected, and what happened instead.
- Screenshots, if they help.
Settings also has a Suggest a feature option that sends an idea straight to us without opening your email app.
Legal
RouteMap is not affiliated with Strava, Inc. Package app.routemap.